CaixaBI’s activity is geared towards strict compliance with legal, regulatory, ethical and deontological standards and best practices. Such compliance is monitored by the Bank's internal control system.
Within this context, CaixaBI has adopted an ethically irreproachable attitude towards the application of fiscal, anti-money laundering, competition, consumer protection, environmental and labour regulations.
The Bank has various regulations to which reference should be made: ML/FT Risk Prevention and Management Policy, Procedures Manual for ML/FT Prevention, Procedures Manual for Monitoring Transactions and Customers, Investigation and Reporting, Policy on Conflicts of Interest, Manual of Correspondents, Acceptance and Categorisation of Customers and Recording and Maintenance of the Customer Database, Account Opening and Movement, Attribution of FATCA Status to new Accounts, Manual of Procedures for OTC Derivatives and Reporting, Compliance Function Regulations, Policy on Prevention of Market Abuse, Business Continuity Plan, Manual of Procedures for Credit Operations, Overall Policy on Security of Information, Policy on Response to Information Security Incidents, Manual of Conduct and Procedures of the Research Office – Financial Analysts, Risk Management, Manual for Operational Risk Management and Complaints Processing.
There are also internal regulations for brokerage activities, binding on employees, which define standards and procedures to be complied with in financial brokerage activities, prepared on the basis of the provisions on this subject matter, namely the Securities Code and provisions issued by the supervisory authorities (Bank of Portugal and Securities Market Commission).
The Bank’s regulations have also been designed to promote professional and personal advancement policies for its workers, performance management, the performance of functions or activities outside the Bank, treatment of all workers with dignity and respect, equality of treatment and equal opportunity between men and women, reconciliation between personal, family and professional lives, employee loans and career models.
CaixaBI, as a socially responsible institution which complies with the legal requirements, guarantees equal treatment and opportunities to all employees as well as the non-existence of discriminatory factors. Furthermore, there is no discrimination in matters of recruitment and promotes internships involving students and professionals from different geographic regions.
Regarding healthcare, the Bank considers being responsible for providing workers with a healthy working environment, providing a Medical Plan covering immediate family members (spouses and children) and monitoring the health of its employees based on Medicine in the Workplace Plans and respective lawfully required medical examinations and annual flu vaccination on the Bank’s premises.
